Privacy Policy

This Privacy Policy outlines how Sarah Harrower Psychology (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or interact with our website: www.sarahharrower.com (“website”, “site”, or “service”). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We may collect and hold the following types of personal information when you visit our website, submit forms, or contact us:

Your name and contact details (e.g., email address, phone number).
Information you provide through website forms or email correspondence.
IP address, browser type, and device information.
Website usage data through tools like Google Analytics (e.g., pages visited, time on site).
Any other information you choose to provide voluntarily.

We do not collect sensitive information (as defined by the Privacy Act) via this website unless explicitly provided by you.

2. How We Collect Your Information

We collect your personal information in the following ways:

When you fill in a contact form or sign up to our mailing list.
When you send an enquiry via email.
Automatically, via browser cookies and website analytics tools.

3. Why We Collect Your Information

We collect and use your data for the following purposes:

To respond to your enquiries or requests.
To provide, improve, and personalise our website and services.
To communicate updates or promotional material, only if you have opted in.
To conduct statistical analysis and understand how visitors use our site.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

4. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to collect standard web data about your use of the site. This helps us understand how people use our website and improve the user experience. Cookies do not give us access to your computer or any information about you beyond what you choose to share. You can choose to disable cookies through your browser settings.

5. Storage and Security of Your Information

We are committed to keeping your personal information secure. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure. Your data may be stored or processed using third-party services we trust (e.g., website host, booking platform, or email provider), all of which are bound by privacy obligations.

6. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any website you visit via our links.

7. Access, Correction, and Complaints

You have the right to:

Access any personal information we hold about you.
Request correction of inaccurate, incomplete, or outdated information.
Lodge a complaint if you believe we have breached your privacy.

To do any of the above, please contact us at: hello@sarahharrower.com. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

8. Disclosure of Information

We will never sell, rent, or lease your personal information to third parties. We may disclose your information only if:

You give us explicit permission to do so.
It is required by law.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in legislation or business practices. The latest version will always be available on this page. We encourage you to review it periodically.

If you have any questions or concerns about this policy, please contact:
Sarah Harrower
Email: hello@sarahharrower.com
Website: www.sarahharrower.com

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Effective Date: October 2022 (Last reviewed: July 2025)